Job Openings

Technical Support Engineer - MATLAB Products

Job #:	7665-GM
Job Title:	Technical Support Engineer - MATLAB Products
Location:	München, Germany
% Travel:	None to Minimal
Area of Interest:	Technical Support Engineer - MATLAB Products

Job Summary

This position is located in The MathWorks Munich, Germany office.  Fluent German and English language skills are required.

MATLAB and companion toolboxes provide engineers, scientists, mathematicians, and educators with an environment for technical computing applications. These products serve a broad range of tasks across a variety of industries from automotive and electronics to industrial equipment and telecommunications.

We are looking for engineers to join our Technical Support team. As a Technical Support Engineer you will provide support to our customers and this will allow you to gain:

• Product knowledge
• Skills in troubleshooting, software testing, and debugging
• Exposure to real-world applications
• Opportunities to develop your communication, presentation, and leadership skills
• Opportunities to work closely with other departments across the company to resolve complex problems.
  
  The Technical Support Engineer role allows you to identify and develop your technical, professional, and personal skills for a successful technical career at The MathWorks. You will receive a combination of practical experience and formal training in a work environment that fosters and rewards cooperation, teamwork, learning, and fun.

Responsibilities

As a Technical Support Engineer you will help make our customers successful in the usage of our MATLAB and Simulink product lines. This involves resolving customer reported issues in a wide area of products, applications, and industries. Collaborating with specialists will help you understand customers’ requests and the background of their requests. Having a clear understanding of the issue, you will provide the customer with an appropriate solution. In addition, you act as a customer advocate if the issue requires internal escalation, keeping the customer informed of the progress. By providing feedback to our development organization, you enable the continuous improvement of our product lines. Your post-sales relationship with our customer is important to their long term satisfaction. The feedback that you provide to our organization will be very helpful in understanding the needs of our customers.

Qualifications

The MathWorks has a passion for lifelong learning anchored in its core values. Because this position is extremely challenging and involves continuous learning and development, you must be extremely motivated and love to learn.

We also require:

• University degree in Engineering or Computer Science (Informatik)
• Excellent language skills in German and English
• Strong verbal and written communication skills
• Familiarity with mathematics
• Knowledge of at least one operating system and at least one programming language
• Strong commitment to learning and personal development
• Knowledge of MATLAB

Plusses:

• Other European languages
• Knowledge of other MathWorks products